Return/Refund Policy

Return & Refund Policy

Returns

Yuka is a personal care product that is applied directly to the skin. For health and hygiene reasons, we are unable to accept returns or resell opened items. This applies to all mouth tape and nasal strip products.

Unopened items in their original, sealed packaging may be returned within 30 days of delivery. To start a return, contact us at contact@yukatape.com with your order number. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If your item arrives damaged, defective, incomplete, or if you receive the wrong item, contact us at contact@yukatape.com within 30 days with your order number and a photo of the issue. We will replace the item or issue a refund.

If Yuka Isn't Right for You

We want you to be happy with your purchase. If your experience with Yuka wasn't what you expected, contact us within 30 days of delivery and we'll work with you to make it right. Depending on the situation, this may include a replacement or a refund.

Exchanges

For unopened items, the fastest way to get what you want is to request a return and place a new order once the return is approved.

Refunds

Once your request is reviewed and approved, your refund will be issued to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Questions

Contact us any time at contact@yukatape.com.